Our intention is that these terms and conditions will set
out the agreement between you and us. The agreement is a contract and is
binding on both you and us. Before you enter into a contract with us, please
read all of these terms and conditions carefully.
Our website is solely for the promotion of our digital products
in the UK. Unfortunately, we do not accept orders from addresses outside the UK.Details of the Supplier
Stewardship is the operating name of Stewardship Services
(UKET) Limited, supplying the digital products to you. We are a registered
charity no. 234714, and a company limited by guarantee, registered in England
no. 90305 and our registered office is: 1 Lamb's Passage, London EC1Y 8AB (we
or us in these terms and conditions).
can contact us by telephoning our customer service team at 0208 502 5600 or by
writing to us at [email protected]
or 1 Lambís Passage, London EC1Y 8AB.
Purchaser - acting as a representative
In some instances, online you will have different rights as
a purchaser, depending on whether you are a business or consumer. You are a consumer
if you are an individual and you are buying products from us wholly or mainly
for your personal use.
Our digital products are only available for purchase
by individuals acting on behalf of an organisation. This means that you will be
buying from us in connection with your church, charity, organisation or similar
(even if you do not trade for profit) rather than for your own private use. We
reserve the right to reject an order where we believe you are trying make a
purchase as a consumer.
As a customer, buying on behalf of your organisation, these
terms constitute the entire agreement between us in relation to your purchase.
You acknowledge that you have not relied on any statement, promise,
representation, assurance or warranty made or given by or on behalf of us which
is not set out in these terms and that you shall have no claim for innocent or
negligent misrepresentation or negligent misstatement based on any statement in
need to be aware that our digital products are provided in template form and
information guides only. The digital products do not contain legal advice
and you will need to consider and adapt the digital products to your circumstances
and the needs of your organisation.
We and you have agreed to supply the digital
product(s) described on the website of our online shop.
The price for the item(s) is inclusive of VAT as stated on the confirmation email and
delivery is free.
We take care to ensure that the price advised to
you is correct, but it is always possible that some of the products we sell may
be incorrectly priced. If the product's correct price at your order date is
higher than the price stated to you, we will contact you for your instructions
before we accept your order.
Acceptance of orders and payment
Your order through our web site will only be
accepted by us when we send to you an email con-firming that we have accepted
your order. Until you receive that email there will not be a binding contract
between you and us. Any information on our website, or your filling in details
or clicking any button or icon indicating you are making an order does not, and
is not intended to, constitute a binding contract between you and us. Only on
our sending the confirming email will we be entering into a binding contract
If we are unable to accept your order, we will
inform you of this in writing and will not charge you for the product.
You will need to make payment at the time you
place your order. Please note that we will not be able to deliver the items or
perform the services until we have received payment, and this means that where
you have paid by cheque or by credit or debit card, the funds have reached our
If you are making payment by cheque then payment
should be from a UK bank, with the cheque being made out to Stewardship
Services (UKET) Limited and crossed ĎA/C payee onlyí.
Once your payment has been processed, we will
deliver the digital product by email attachment or hyperlink to a downloadable
Our aim is to make the digital product available
for download by you within 30 days of accepting your order. It will not always
be possible to do this, and we and you agree that we cannot guarantee we will
make the digital product available for download within 30 days.
We may need certain information from you so that
we can supply the products to you, for example, your email address. If you do
not give us this information within a reasonable time of us asking for it, or
if you give us incomplete or incorrect information, we may either end the
contract or make an additional charge of a reasonable sum to compensate us for
any extra work that is required as a result.
We are not responsible for delays outside our
control. We will not be responsible for supplying the products late or not
supplying any part of them if this is caused by you not giving us the information,
we need within a reasonable time of us asking for it.
We may suspend the sale or delivery of a digital
deal with technical problems or make minor technical
update the product to reflect changes in
relevant laws and regulatory requirements.
This contract for the digital product is
completed when the product is paid for and delivered ready for download. If you
want to end a contract before it is completed where we are not at fault, just
contact us to let us know. If you wish to change or cancel an order, please let
us know by doing one of the following:
Phone or email: call us on 0208 502 5600
or email us at [email protected]. Please provide your name, address,
details of the organisation you represent and, your contact details.
will let you know if the change is possible. Due to the quick delivery times,
we are regrettably unable to process cancellations sent by post.
If we are able to process your cancellation
request, the contract will end immediately and we will refund any sums paid by
you for products not provided, by the same method you used for payment. You
cannot cancel the contract once we have delivered the digital product to you by
We may cancel your order if:
you do not make any payment to us when it is due
and you still do not make payment within 7 days of us reminding you that
payment is due;
you do not, within a reasonable time of us
asking for it, provide us with information that is necessary for us to deliver
we reasonably believe that you are attempting to
purchase the product as an individual, for your own personal use;
we reasonably believe that you lack the
authority to purchase the product on behalf of the church or other organisation
you claim to represent.
We warrant that on the day of delivery our
digital products shall:
confirm in all material respects with their
be free from material defects in design, material
be of satisfactory quality (Within the meaning
of the Sale of Goods Act 1979); and
be fit for any purpose held out by us.
We will not be liable for a productís failure to
comply with the warranty in this clause 5, if:
you make any further use of digital product
after notifying us of any failure to comply with the warranty in this clause 5;
there is a change in law or regulation after the
date you place your order;
the defect arises because you failed to follow
our oral or written instructions as to the storage, installation,
commissioning, use or maintenance of the digital product or (if there are none)
good trade practice;
you alter or repair the digital product without
our written consent;
you use the digital product for any purpose in
any jurisdiction outside of the specific jurisdiction identified on the product
(and where none is identified - England and Wales).
We will not be liable for damage which you could
have avoided by following our advice to apply an update offered to you free of
charge or for damage which was caused by you failing to correctly follow
installation instructions or to have in place the minimum system requirements
advised by us.
Responsibility for faults or delays
We may update or require you to update the
digital product, provided that the digital product shall always match the
description of it that we provided to you before you bought it.
If the digital product we delivered is not what
you ordered, is damaged or defective or the delivery is of an incorrect
quantity, we shall have no liability to you unless you notify us in writing of
the problem. We would normally expect that you would tell us within 7 days of
If you do not receive the digital product ordered
by you within 30 days of the date on which you ordered them, we shall normally
have no liability to you unless you notify us in writing at our contact address
of the problem. We would normally expect that you would tell us within 7 days of the date on which you expected to receive the digital product.
If you notify us of a problem, our only
obligation will be, at your option:
to make good any shortage or non-delivery;
to replace or repaid any digital product that is
damaged or defective; or
to refund you the amount paid by you for the
digital product in question, in whatever way we choose.
If defective digital content which we have
supplied damages a device or digital content belonging to you and this is
caused by our failure to use reasonable care and skill we shall have no
liability to pay any money to you by way of compensation other than to refund
to you the price you have paid to us.
Except in the case of death or personal injury
caused by our negligence, our liability under or in connection with this
contract whether arising in contract, tort, negligence, breach of statutory
duty or otherwise howsoever shall not exceed the price you have paid us.
Except to the extent permitted by law, we will
not be liable to you for any indirect or consequential loss, damage or expenses
(including damage to reputation, legal costs, loss of profits, business or
good-will) howsoever arising out of any negligence or breach of the contract on
our part and we shall have no liability to pay any money to you by way of
compensation other than to refund to you the price you have paid to us.
Clauses relating to consumer transaction
We remind you that our website and products are
not suitable for consumers.
Notwithstanding the foregoing, nothing in these
terms and conditions is intended to limit any rights you might have as a
consumer under applicable local law or other statutory rights that may not be
excluded nor in any way to exclude or limit our liability to you for any death
or personal injury resulting from our negligence.
Any terms which seek:
to exclude or limit our liability for breach of
the terms included in a contract by the Consumer Rights Act 2015; or
to restrict or exclude the right of a consumer
to enforce any remedy provided by the Consumer Rights Act 2015; or
to restrict or exclude the right to cancel any
provisions relating to the right to cancel or to enforce any of the provisions
relating to the right to cancel in the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013, shall not apply
where you are purchasing as a consumer.
Contact and other important terms
If we have to contact you we will do so by
telephone or by writing to you at the email address or postal address you
provided to us in your order. Please see our privacy notice, available at https://www.stewardship.org.uk/privacy/privacy-notice
for details about the information we collect, how we use it and how long it is
We may transfer our rights and obligations under
these terms to another organisation. You may only transfer your rights or your
obligations under these terms to another person if we agree to this in writing.
This contract is between you and us. No other person
shall have any rights to enforce any of its terms.
Any dispute or claim arising out of or in
connection with a contract between us or its subject matter or formation
(including non-contractual disputes or claims) shall be governed by and
construed in accordance with the law of England and Wales and the courts of
England and Wales shall have exclusive jurisdiction to settle any such dispute
If a court finds part of this contract illegal,
the rest will continue in force. Each of the paragraphs of these terms operates
separately. If any court or relevant authority decides that any of them are
unlawful, the remaining paragraphs will remain in full force and effect.